Privacy policy


This Privacy Policy describes how AquaPulse™ (the “Site”, “we”, “us”, or “our”), powered by PolyRavens LTD, collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

If you have any questions about this Privacy Policy, require more information about our privacy practices, or wish to make a complaint, please contact us using the details below:

Email: contact@aquaa-pulse.com

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, “Personal Information” refers to any information that identifies, relates to, or could reasonably be linked to an identifiable individual.

Device Information

Purpose of collection:
To load the Site accurately for you and to perform analytics on Site usage to improve performance and user experience.

Source of collection:
Collected automatically when you access the Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose:
Shared with our platform provider, Shopify.

Personal Information collected:
Web browser type, IP address, time zone, cookie information, pages or products viewed, search terms, and interaction with the Site.

Order Information

Purpose of collection:
To fulfill orders, process payments, arrange shipping, provide order confirmations, communicate with customers, screen orders for fraud or risk, and provide product or service-related information.

Source of collection:
Collected directly from you.

Disclosure for a business purpose:
Shared with Shopify and payment or logistics providers as necessary.

Personal Information collected:
Name, billing address, shipping address, payment information, email address, and phone number.

Customer Support Information

Purpose of collection:
To provide customer support and respond to inquiries.

Source of collection:
Collected directly from you.

Personal Information collected:
Information voluntarily provided during customer support interactions.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from minors. If you believe a minor has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share Personal Information with service providers to help operate the Site and fulfill our obligations to customers. This includes:

We may also disclose Personal Information to comply with legal obligations, respond to lawful requests, or protect our rights.

Behavioural Advertising

We use Personal Information to provide targeted advertisements or marketing communications that may be relevant to you.

Examples include:

You may opt out of targeted advertising via:

Using Personal Information

We use your Personal Information to:

  • Offer products for sale

  • Process payments

  • Ship and fulfill orders

  • Communicate with you

  • Provide marketing and promotional content (where permitted)

Lawful Basis (GDPR)

If you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests that do not override your rights

Retention

We retain Personal Information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

Automatic Decision-Making

We do not engage in fully automated decision-making that produces legal or similarly significant effects.

Shopify may use limited automated processes for fraud prevention, including temporary IP or payment method restrictions.

Selling Personal Information

Our Site does not sell Personal Information as defined by the California Consumer Privacy Act (CCPA).

Your Rights

GDPR (EEA Residents)

You have the right to access, correct, update, erase, or port your Personal Information. To exercise these rights, please contact us using the details above.

CCPA (California Residents)

You have the right to request access to, correction of, or deletion of your Personal Information. Authorized agents may submit requests on your behalf.

Cookies

We use cookies to enhance your browsing experience, remember preferences, enable cart functionality, analyze Site traffic, and support marketing activities.

Cookies may include functional, performance, advertising, and analytics cookies. You may control cookies through your browser settings.

SMS Marketing

If you opt in to SMS communications, we may send transactional messages, order updates, abandoned checkout reminders, and promotional messages.
Opt-in data and consent are not shared with third parties except messaging partners required to operate the SMS service.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.